LegUp Privacy Policy

Effective: May 8, 2019

This Privacy Statement explains how Leg Up, Inc. (“LegUp, “we,” or “us”) collects and uses your personal information to provide our services to you. This Privacy Statement applies to personal information we collect when you use our websites, mobile applications and other online products and services (collectively, the “Services”) or when you otherwise interact with us. This Privacy Statement does not apply to websites, applications, or services that display or link to other privacy statements.

We may change this Privacy Statement from time to time. If we make changes, we will notify you by revising the date at the top of this page. If we make material changes, we will provide you with notice through the Services or through other means, such as email. We encourage you to review the Privacy Statement whenever you access the Services or otherwise interact with us to stay informed about our privacy practices and the ways in which you can exercise choice over these practices. The practices described in this Privacy Statement are subject to applicable laws in the locations in which we operate; this means that we only engage in the practices described below in a particular location if permitted under the laws of that location. Capitalized terms used but not defined in this Privacy Statement have the meanings given to them in the Terms of Service.

Table of Contents

How Do We Collect and Use Your Information?

The information we collect varies based on how you interact with us, which Services you use, and the choices you make. We collect and process information about you with your consent and/or as necessary to provide the products and services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests.

We collect information about you in various ways when you use our Services, including information you provide directly, information collected automatically, and information collected via third-party data sources.

When you are asked to provide information, you may decline. But if you choose not to provide information that is necessary for certain products or features, those products or features may not be available or function correctly.

The table below sets forth how we may collect and use your personal information.
Category Of Personal DataProcessing PurposeLegal Basis For Processing *
Information You Provide to Us

We collect information you provide directly to us, as follows:

Account Information

includes personal information we collect when you create an account, create or edit your profile, or list your Child Care Services through the Service. Account information includes your name, email address, postal address, phone number, photos, date of birth, child information (such as date of birth, program type interests, school grade, etc.), availability and any other account-related information you choose to provide.

We use this information to
  • create and register your account on the Service;
  • provide, maintain and improve our Services;
  • enable communications between you and other users of the Services;
  • send you technical notices, updates, security alerts and support and administrative messages;
  • present you with content that is relevant to you.
Contract Performance

Legitimate Interests

Communication Information

includes the content of any communications you send and receive through the Services, such as messages or reviews (including private reviews), communications you send and receive when you participate in any other interactive features of the Services, or your communications to or from LegUp (including the content of any recorded telephone calls).

We use this information to
  • provide, maintain and improve our Services;
  • detect, investigate and prevent fraudulent transactions and other illegal or unauthorized activities and protect the rights and property of LegUp and others;
  • respond to your comments, questions and requests and provide customer service.
Consent

Contract Performance

Legitimate Interests

Legal Obligation

Payment & Tax Information

includes payment information you provide to us, such as the amount and type of services purchased, the date and time of a transaction, and payment card information. (Transactions are processed by our third-party payment processors.)

If you are a Service Provider, we and our third-party payment processors may also collect certain payment disbursement information to distribute your revenue from the Child Care Services you provide via the Service.

If you are a Service Provider, we may also collect your tax identification number.

We use this information to
  • facilitate and process transactions and send you related information, including booking and payment confirmations and tax documentation (where required);
  • detect, investigate and prevent fraudulent transactions and other illegal or unauthorized activities and protect the rights and property of LegUp and others.
Contract Performance

Legitimate Interests

Legal Obligation

Identification Information

If you are a Service Provider, we and our third-party service providers may also collect certain personal or business information from you for purposes of verifying your identity or conducting a background check, depending on where you are located:

  • in the U.S., our third-party background check provider collects your social security or social insurance number to conduct a background check;
We use this information to
  • conduct Identity Verification or a Background Check prior to you listing your Child Care Services on the Service;
  • detect, investigate and prevent fraudulent transactions and other illegal or unauthorized activities and protect the rights and property of LegUp and others;
  • use this information to create a payment disbursement account with our third-party payment processor on your behalf.
  • Consent

    Contract Performance

    Legitimate Interests

    Other Information

    includes all other personal information you provide to us, such when you submit a job application, participate in a promotion, complete a survey, communicate with us via third party social media sites, request customer support, provide us with contact information for a referral, or otherwise communicate with us.

    We use this information to
    • respond to your comments, questions and requests and provide customer service;
    • communicate with you about products, services, offers, promotions, rewards, and events offered by LegUp and others, and provide news and information we think will be of interest to you;
    • facilitate contests, sweepstakes and promotions and process and deliver entries and rewards;
    • fulfill your referral requests;
    • carry out any other purpose described to you at the time the information is collected.
    Consent

    Contract Performance

    Legitimate Interests

    Information Collected Automatically When You Use the Services

    When you access or use our Services, we automatically collect information about you, as follows:

    Log Information

    We collect log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Services.

    We use this information to
    • present the Services to you on your device;
    • provide, maintain and improve our Services;
    • send you technical notices, updates, security alerts and support and administrative messages;
    • detect, investigate and prevent fraudulent transactions and other illegal or unauthorized activities and protect the rights and property of LegUp and others;
    • communicate with you about products, services, offers, promotions, rewards, and events offered by LegUp and others, and provide news and information we think will be of interest to you;
    • link or combine with information we get from other sources to help understand your needs and provide you with better service.
    Consent

    Contract Performance

    Legitimate Interests

    Device Information

    We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers and mobile network information.

    Location Information

    We may collect information about the location of your device each time you access or use certain features of our mobile applications or otherwise consent to the collection of this information. For more details, please see “Your Choices” below.

    Cookie Information

    We use various technologies to operate our Services and collect information, including cookies and web beacons (collectively, “Cookies”). Most browsers are set to accept cookies. To learn more about how we use Cookies and how to manage your preferences, please read our Cookie Policy below.

    Information We Collect from Third Parties

    We may collect information about you from third parties, as follows:

    Social Media Information

    If you create or log into your account through a social media site, we will have access to certain information from that site, such as your name, account information and friends lists, in accordance with the authorization procedures determined by such social media site.

    We use this information to
  • allow you to log in to the Service and to help create a public profile for you;
  • allow you to share certain content related to your use of the Services with your friends, followers or contacts on that social media site.
  • Consent

    Contract Performance

    Legitimate Interests

    Other Third-Party Information

    includes information from other sources, such as partners with whom we offer co-branded services or engage in joint marketing activities, agencies that conduct background check or identity verification services, and publicly available sources.

    We may use this information on its own or in combination with information you provide to us directly to contact you, send you promotional materials, personalize our Service, prepopulate online forms, and better understand the demographics of our users.

    Consent

    Contract Performance

    Legitimate Interests

    All Information Set Forth Above

    All Information Set Forth AboveWe use this information to
    • provide, maintain and improve our Services;
    • detect, investigate and prevent fraudulent transactions and other illegal or unauthorized activities and protect the rights and property of LegUp and others;
    • defend ourselves from potential litigation or legal claims;
    • comply with any applicable legal obligations;
    • carry out any other purpose described to you at the time the information is collected.
    Consent

    Contract Performance

    Legitimate Interests

    Legal Obligation

    * Legal Basis Definitions and Explanations

    TermLegal Basis For ProcessingExplanation
    Consent

    The data subject has given consent to the processing of his or her personal data for one or more specific purposes (Art. 6 (1) 1 lit. a GDPR)

    We process this data because you have given us your consent to do so, which you may freely give or withdraw at any time.

    Contract Performance

    Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract (Art. 6 (1) 1 lit. b GDPR)

    We process this data to take steps to enter into and perform a contract with you, namely our Terms of Service. This includes transmitting communications on your behalf, facilitating transactions on the Service, notifying you of important product or service issues and updates, publishing content, and resolving customer support inquiries.

    Legitimate Interests

    Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child (Art. 6 (1) 1 lit. f GDPR)

    We process this data to pursue our legitimate interests, namely in running our business effectively and properly. This includes developing and improving our products and services, measuring and understanding how people use our products and services, sending you marketing or other service-related communications, conducting market research, and preventing and detecting fraud, or otherwise protecting our users, systems, networks and communications. Your data will not be processed in reliance on this legal basis if our interests are overridden by your interests or fundamental rights.

    Legal Obligation

    Processing is necessary for compliance with a legal obligation to which the controller is subject (Art. 6 (1) 1 lit. c GDPR)

    We process this data to ensure our compliance with our legal obligations. This includes compliance with financial and tax reporting obligations and responding to governmental requests and legal proceedings.

    How Do We Share Your Information?

    We may share the personal information we collect with third parties as follows or as otherwise described in this Privacy Statement:

    1. when you make or accept a booking;
    2. when you sign up for and participate in the interactive areas of our Services, such as creating a user profile or writing a review;
    3. with vendors, consultants, business partners, and other service providers who need access to such information to carry out work on our behalf;
    4. in response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process;
    5. if we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property or safety of LegUp, its employees, its users (including their pets), or the public;
    6. in connection with, or during negotiations of, any merger, sale of company assets, financing, acquisition, divestiture, bankruptcy, dissolution, or other transaction or proceeding involving sale, transfer or divestiture of all or a portion of our business or assets to another company, to the extent permitted under applicable law;
    7. between and among LegUp and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership;
    8. on an aggregated and anonymized basis; and
    9. with your consent or at your direction.

    Social Sharing Features

    The Services may offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our Services with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of information collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

    Advertising and Analytics Services Provided by Third Parties

    We may allow others to provide analytics services and/or serve advertisements on our behalf across the Internet. These entities may use cookies, pixel tags, web beacons or other similar technologies to collect information about your use of our websites and third-party websites. To learn more about how these third parties use these technologies and how to manage your preferences, please read our Cookie Policy below. Note that if you opt-out of third-party advertising cookies, you will still see online ads, but they will not be personalized.

    Information Security

    We may allow others to provide analytics services and/or serve advertisements on our behalf across the Internet. These entities may use cookies, pixel tags, web beacons or other similar technologies to collect information about your use of our websites and third-party websites. To learn more about how these third parties use these technologies and how to manage your preferences, please read our Cookie Policy below. Note that if you opt-out of third-party advertising cookies, you will still see online ads, but they will not be personalized.

    Transfer and Location of Information

    The information we collect may be stored and processed in your region, in the United States, or in any other country where we or our affiliates, subsidiaries, or service providers maintain facilities. The processing locations are chosen in order to operate efficiently, to improve performance, and to create redundancies in order to protect information in the event of an outage or other problem. We take steps designed to ensure that the information we collect under this statement is processed according to the provisions of this statement and applicable law wherever the information is located.

    Information Retention

    We retain information for as long as necessary to provide the products and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different information types in the context of different products, actual retention periods can vary based on criteria such as user expectations or consent, the sensitivity of the information, the availability of automated controls that enable users to delete information, and our legal or contractual obligations.

    Your Choices

    Managing Your Account

    You may update, correct or delete certain information about you at any time by logging into your account through our website or our mobile application and navigating to the ‘Profile’ link. If you need assistance, you may contact us using the contact information below.

    If you wish to deactivate your account, please contact us using the contact information below. We may decline requests that are prohibited by law, could adversely affect the privacy or other rights of another person, where we are unable to authenticate you as the person to whom the information relates, or are not required to be honored by applicable law.

    Location Information

    When you first install or launch any of our mobile applications that collect location information, you will be asked to consent to the application’s collection of this information. We require location information to use certain features of our Services, so if you do not consent to this collection, you cannot use those features. If you initially consent to our collection of location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. If you do so, certain features of our mobile applications will no longer function. You may also stop our collection of location information by following the standard uninstall process to remove our mobile application from your device.

    Emails

    If you receive marketing emails and you wish to opt-out, you may do so by clicking “Unsubscribe” in those emails. If you opt out of receiving marketing emails, we may still send you Service-related emails, such as those about your account or your ongoing business relationship with us.

    Mobile Push Notifications/Alerts

    We may send push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

    Cookies

    Refer to our Cookie Policy below for information on how to manage your choices with cookies used on our website.

    Contact Us

    Account Deactivation

    Please call us using the phone number for your region listed below or email us at support@legup.care.

    Privacy Concerns

    If you have any questions, concerns, or complaints about this Privacy Statement, please contact us support@legup.care

    LegUp.care Cookie Policy

    LegUp.care Cookie Policy

    Effective: May 8, 2019

    This Cookie Policy ("Cookie Policy") describes how Leg Up, Inc. (collectively, “LegUp,” “we,” “us,” or "our") collect and process information about you or your device on LegUp’s website (the “LegUp Site”) through the use of cookies. For information about our other data privacy practices, please see our Privacy Policy above.

    By using the LegUp Site, you accept the use of cookies in accordance with this Cookie Policy, subject to any choices you make as described below.

    What are cookies?

    Cookies can be delicious. Cookies can also be small text files that can be stored on and accessed from your device when you visit a website. They may include a unique identifier that distinguishes your computer or mobile device from other devices. In addition to cookies, we may use other technologies to track your use of the LegUp Site, such as pixel tags and web beacons. We use the term "cookies" in this Cookie Policy to refer generally to these technologies that may collect information automatically when you visit the LegUp Site. Cookies are common, and serve many purposes, such as letting you navigate between web pages efficiently, remembering your preferences, and generally improving your user experience.

    Cookies can be “persistent cookies” that remain on your hard drive until they expire or are deleted, or “session cookies” that are deleted from your hard drive when you close your browser. Cookies can also be “first-party cookies” which are set by us, or “third-party cookies” which are set by others.

    For further information on cookies, including how to see what cookies have been set on your device and how to manage or delete them, visit www.allaboutcookies.org.

    What kind of cookies are served through the LegUp Site?

    We use three categories of cookies on the LegUp Site: Strictly Necessary Cookies, Analytics Cookies, and Advertising Cookies:

    Strictly Necessary cookies

    Strictly Necessary cookies enable you to navigate the LegUp Site and use its features, such as accessing secure areas of the LegUp Site. Strictly Necessary cookies don’t gather information about you that could be used for marketing or remembering where you have visited on the Internet. This category of cookies cannot be disabled.

    Analytics cookies

    Analytics cookies help us analyze how you use the LegUp Site. Analytics cookies collect and store information such as how you interact with the LegUp Site, errors you encounter when using the LegUp Site, and which pages within the LegUp Site visitors go to most often. We use the information collected by these cookies to improve the LegUp Site and your user experience.

    Some of our third-party partners who set Analytics cookies on the LegUp site include Google.

    Advertising Cookies

    We and our third-party partners use Advertising cookies on the LegUp Site to deliver ads to you on third-party websites and applications, execute referral programs and brand partnerships, and populate job boards. We also may use Advertising cookies to know when you return to the LegUp Site after visiting these partners’ websites and applications.

    How can I manage or delete cookies?

    The following are examples of how you can manage or delete many of the cookies served through the LegUp Site:

    Please note also that if you choose to reject or remove cookies, this may prevent certain features or services of LegUp Site from working properly. Since your cookie opt-out preferences are also stored in a cookie in your website browser, please also note that if you delete all cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choices.

    Email tracking

    LegUp may also use email tracking technologies to monitor the success of email campaigns it operates (for example, recording how many emails in a campaign were opened). If you do not want us to track emails we send you, some email services let you change your display to turn off HTML or disable download of images and exercising these rights should effectively disable our email tracking. In addition, you may also unsubscribe from our marketing emails as described in those emails.

    Do Not Track

    Some Internet browsers include the ability to transmit “Do Not Track” signals. The LegUp Site does not currently process or respond to “Do Not Track” signals. To learn more about “Do Not Track”, please visit “All About Do Not Track".

    In addition to “Do Not Track”, there are many ways that web browser signals and similar mechanisms can indicate your tracking choices, and we may not be aware of nor honor every mechanism.

    Modifications

    We may amend this Cookie Policy at any time by posting the amended version on the LegUp Site or by providing such notice about or obtaining consent to changes as may be required by applicable law.

    Contact Information

    If you have any questions regarding this Cookie Policy, please email LegUp at support@legup.care.